New ServProf Design In the course of the META Project "ServProf -Learning and Living in Service Professionalism” a new online platform was launched in early October 2009.  At the www.servprof.de domain, anyone interested can gain a deeper insight into the project’s work and the overall scope of the project.  The core of the project work and the new communication platform are the focus groups “Occupational and Professionalization” and “Value assessment and taking pride in one's work” with all their sub-planning (in total 58 sub projects).  The homepage presents the two main focus group themes as the central entry point and afterwards the user is forwarded to the individual project overviews with detailed information about the research focus points, the coordinated institutes, as well as reference people. The platform offers the possibility for each sub project's integrated website news to be shown.  To achieve this, ServProf uses RSS Feed technology, giving the user an overview of the latest activities from the 58 sub projects bundled in one central area.  Furthermore, the platform gives each visitor the ability to cluster each sub project according to different categories such as, "branch", "research method" and "research questions".  This classification makes it possible for each user to get a quick overview about the relevant sub projects (i.e. in the elderly care sector). Servprof.de is constantly being further developed.  An internal network is in the works for the entire group's project participants to gain central control of the creation and management of documents.  Additionally, the ability to initiate and coordinate the workshops and conventions will be made possible.   We're looking forward to your visit! www.servprof.de [mehr]

Dr. Marcus Koelling, Angelika Poessl, Claudia Lehmann and Stefan Thallmaier at the QUIS11 in Wolfsburg At the Quis 11 Conference that took place from June 11-14, 2009, HHL was energetically represented by Dr. Marcus Koelling, Claudia Lehmann, Angelika Poessl, Jessica Scheler and Stefan Thallmaier.  Two years after the Quis 10 Conference was assigned in Orlando, this year's conference was organized by the Catholic University of Eichstaett-Ingolstadt in close cooperation with Volkswagen After Sales in Wolfsburg.  The lecture given by Dr. Marcus Koelling and Ms. Jessica Scheler about the topic of "Towards Ambidextrous Service Innovators: Lessons Learned From The German Airport Industry" was received with great interest from the panel audience.  Additionally, The Center for Leading Innovation and Cooperation (CLIC) team had the chance to introduce the "Travel Guide: Services Made In Germany" (which has already been mentioned in the last edition of HHL News) to the conference participants.  There was ample opportunity to engage in many interesting conversations at our convention stand.  Of particular note, Swiss colleagues were extremely excited about the concept of the "Travel Guide" and now they also intend to initiate a publication concerning excellent service performance.   [mehr]

Challenge:Future is a global student competition that allows you to connect, collaborate and innovate – all the while having fun, challenging the norms, promoting yourself, not to mention the 100,000€ award fund. Got some great ideas on what should the future of communication look like? Have solutions for how youth can participate in decisions to achieve global prosperity? Register with Challenge:Future NOW and before November 18, 2009 to find out how your ideas can turn into award winning innovations - and compete for the grand cash prize of 20,000€ along with other great awards! Innovation, after all, is not only about new space shuttles but also new ways of using mobiles, traveling and having fun! Everyone can take this journey to IMAGINATION. Challenge:Future is easy and free for all participants, with the core of the competition taking place online. And don’t forget, the finalist teams will have fully covered costs for participating in the Finals on 16th to 20th April 2010. Interested? Learn more about and register Challenge:Future at: www.challengefuture.org [mehr]

In early October 2009, Dr. Marcus Koelling and Jessica Scheler were part of the faculty in a week-long Airport Executive Leadership Program in Jacksonville.  Airport industry’s Senior Executives were the target group of this program, which was under the responsibility of managers from the Concordia University Montreal/Quebec.  The internationally assembled group consisted of representatives from the USA, South America, Europe and Asia.  In the course of the week-long workshop, the group had a critical look at leadership.  Dr. Marcus Koelling and Ms. Jessica Scheler answered topics concerning “Leadership for Innovation”, which placed emphasis on organizational challenges for the generation of incremental and radical innovations, as well as the topic of open innovation.  Additionally they participated in a discussion panel on the topic of “International Management” at the event.  Many interesting leads and starting points for future collaboration with CLIC were a direct result of the interactive workshop.   [mehr]

Another interesting research platform is without doubt the conference “Computer Science 2010, Service Science- New Perspectives For Computer Science”, which will take place here in Leipzig from the 27th of September to the 2nd of October, 2009.  At the conference, the question of how computer science can contribute to service industry research by the deployment of production technology and logistics will be addressed.  Emphasis also will be placed on the advantages and challenges that come along with the interdisciplinary orientation of service science.  Ms. Prof. Kathrin Moeslein, Mr. Pierfrancesco La Muro will be among the conference team.  Those who are interested in filing their own contributions, please keep the following deadlines in mind.  Filing workshop suggestions and ideas - 10.01.2010 Notification of acceptance or declination for workshop suggestions - 08.02.2010 Filling workshop paper - 25.04.2010 Notification of acceptance or declination of workshop paper - 24.05.2010 Filing the finished print templates for the convention group - 03.07.2010 For further information follow: www.informatik2010.de [mehr]